Terms of Use

Loyally mobile app (also referred to as Loyally Pro) — Loyalty system for local businesses

Last updated: 31 August 2026

1. Agreement to the Terms

By downloading, accessing, or using the mobile app Loyally (also referred to as Loyally Pro where relevant) (the “App”), you agree to these Terms of Use and to our Privacy Policy.

If you do not agree, do not download, access, or use the App.

2. Who we are

The App is provided by PQS SRL.

• Email: office@intelapps.ro
• Website: https://loyally.pro

3. The Service

Loyally is a loyalty system for local businesses. Depending on your role, you may use the App as:

• Client: collect stamps, points, or rewards through partner campaigns (for example by scanning QR codes);
• Vendor / Partner: create and manage loyalty campaigns for your business.

Features may include account authentication, QR scanning, a map of partners, push notifications, and optional Premium (PRO) features. Features may change over time as we improve the service.

4. Accounts

• You must provide accurate registration information and keep it up to date.
• You are responsible for safeguarding your login credentials and for activity under your account.
• You must be legally able to use the service in your country and meet any minimum age required by applicable law or by Apple App Store / Google Play rules.
• We may suspend or terminate accounts for abuse, fraud, security risks, or violations of these Terms.

5. Acceptable use

You agree not to:

• commit fraud, fake scans, or create multiple accounts to game rewards;
• reverse engineer the App beyond what applicable law expressly allows;
• scrape, overload, or disrupt the service or its infrastructure;
• upload or distribute illegal content;
• impersonate others or harass vendors or users.

6. Vendor / Partner responsibilities

• Vendors are responsible for the accuracy of their campaign rules, rewards, and business information.
• Rewards are fulfilled by the respective vendor according to their campaign rules, unless otherwise stated.
• Loyally provides the software platform. Unless we explicitly state otherwise, we are not the merchant for partner physical goods or services offered as rewards.

7. Premium subscriptions and payments

Optional paid PRO features may be offered.

• iOS: billed through Apple App Store In-App Purchase.
• Android: billed through Google Play billing.
• Website: may use Stripe where applicable.
• Prices are those shown in the store or checkout at the time of purchase.
• Auto-renewable subscriptions renew until cancelled in the user’s Apple ID, Google Play, or other relevant account settings.
• Refunds are handled under Apple, Google, or Stripe policies as applicable. We do not store full payment card details.
• Subscription validation may use third-party infrastructure (for example, RevenueCat) with technical transaction data needed to deliver PRO features.
• Manage / cancel: iOS — Settings → Apple ID → Subscriptions; Android — Google Play → Subscriptions.

8. Intellectual property

The App, branding, and software are owned by PQS SRL or its licensors. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to use the App for its intended purpose. You may not copy, resell, or create competing derivatives from our intellectual property, except as allowed by mandatory law.

9. User content / business content

• Vendors retain rights to the business content they upload.
• By uploading content, vendors grant us a license to host and display that content as needed to operate the service.
• Vendors confirm they have the rights needed for the content they upload.

10. Privacy

Personal data is processed as described in our Privacy Policy: https://loyally.pro/en/privacy.html.

11. Disclaimers

To the maximum extent permitted by law, the service is provided “as is.” We do not guarantee uninterrupted availability or that every partner campaign will meet your expectations. We are not responsible for disputes between clients and vendors regarding in-store rewards, except where required by mandatory law.

12. Limitation of liability

To the maximum extent permitted by applicable law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill.

Where liability cannot be excluded, our aggregate liability related to the App is limited to the amounts you paid for PRO features in the 12 months before the claim, or — if you are a free user and paid nothing — to EUR 50 (or the equivalent in local currency), except where a higher amount is required by mandatory law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under mandatory consumer law (including for EU/EEA/UK consumers where applicable).

13. Consumer rights (EU)

Nothing in these Terms limits your mandatory consumer rights under applicable EU or Romanian law.

14. Changes

We may update these Terms from time to time. The “Last updated” date will change when we do. Where permitted by law, continued use of the App after changes means you accept the updated Terms. For material changes, we may provide notice in-app or by email when appropriate.

15. Termination

You may stop using the App at any time and may request account deletion from the app settings or by emailing office@intelapps.ro. We may suspend or terminate access for violations of these Terms or to protect the service, users, or partners.

16. Governing law

These Terms are governed by the laws of Romania, without prejudice to mandatory consumer protections in your country of residence (including within the EU). Disputes are subject to the competent courts of Romania, or to the courts required by mandatory consumer jurisdiction rules where those rules apply.

17. Contact

• Email: office@intelapps.ro
• Website: https://loyally.pro